Smart 9-1-1 To Chester County
By EMS Chief Bob Hotchkiss
February 16, 2017

What if there’s a fire, a medical emergency, or a child goes missing? When you dial 9-1-1 under stress, you may not have access to important details, or you may have trouble remembering them. Smart911 is a new service in Chester County that allows you to create a Safety Profile at that includes details you want the 9-1-1 center and public safety response teams to know about your household in an emergency. When you dial 9-1-1, from a phone associated with your Safety Profile, that information automatically displays to the 9-1-1 call taker, allowing them to send responders based on up-to-date location and emergency information. With your Safety Profile, responders can arrive aware of many details they would not otherwise know. Fire crews can arrive knowing exactly how many people live in your home and where the bedrooms are located. EMS personnel can know family members’ allergies or specific medical conditions. And police can access a photo of a missing family member in seconds rather than minutes or hours, helping the search start faster.

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